Frequently Asked Questions

We are a small 4-person business, based in Edinburgh, Scotland and we work on the principles of fair and ethical trade. We sell a wide range of interesting, ethnic and handmade items including clothing, bags, hats, musical instruments, crafts, artefacts, games, home décor & skincare from developing countries around the world, that we source personally. Please see our About Us page for more info

We adhere to fair and ethical trade with our suppliers, as outlined in our Fair Trade Statement

It depends on where you are based. We will post your item normally within 72 hours of the order being received into our system (but normally sooner). Thereafter it depends on your location. UK orders take 2-4 working days, EU generally 7-10 working days and USA, Canada, Australia 14-21 working days. Sometimes there are hold ups at international borders, most recently due to Brexit and Covid.

We work with Whistl, one of the UK’s largest logistics companies. On occasion we may also use Royal Mail and Parcelforce.

We source all our items in person. We travel ever year to new countries to find new, interesting and ethnic products.

All our items are individual and hand-made, and so due to this unique nature there will be discrepancies. We don’t believe too much in mass produced cloned items and so we welcome that each has its own individuality. We are also aware that our suppliers are making these items by hand and are not in possession of factory precision equipment. However, we understand that the item you receive may not be exactly as you expected and although we are confident you will love it, we are happy to offer a full refund on return for any reason whatsoever.

Yes we sell on Ebay, Amazon, Wish, Bonanza, Etsy and Onbuy amongst others, but the prices are lower on our website as we do not have to pay the high fees these sites charge.

There is a returns information sheet included within the package. Please follow the instructions. If you have any problems or queries, please contact us on enquiries@terrapintrading.co.uk

Please let us know as soon as possible. If the item hasn’t yet left the warehouse then we will cancel or change your order as per instruction if we are able to do so. However, if it has been dispatched then you would need to return it to us and we can refund or exchange.

We are based in Edinburgh, Scotland.

We offer 30 days returns on all products, for any reason. There is a returns form included with every order.

Yes, there are more details about this on our Wholesale page

There are extra costs involved in importing small batches of products to the UK which means we have to add extra to the original cost. We keep our margins as low as we can and have made a blog post to explain more about this.

We have made a blog post full of tip and more information on our lanterns.

Yes, our blog which has posts on our products, travel stories & useful tips can be found here

Currently we don’t. We work remotely and operate from an Edinburgh based warehouse space but we can post to any part of the world.

Yes we reimburse throught the exact channels the original payment was made.